Who We Are
Kaihen is a Canadian company providing energy and utility consulting services for electric, water & gas utilities, home services companies, energy retailers, and municipalities.
Our core competency is business readiness – ensuring that our client's people, processes, and systems are well-prepared to adopt the change we help to implement. We aim to be trusted advisors to Canadian utilities on their critical strategic decisions and initiatives.
When you choose Kaihen, you benefit from our years of industry experience and commitment. Our team is comprised of the brightest minds in the Energy consulting industry. Trust our team to deliver better solutions and to get your organization business ready for the changes you hope to implement.
Kaihen consultants are experts in the Canadian Energy and Utilities space. Our strength is based on our understanding of utility business processes, deep experience and knowledge of utility-specific systems, our solid relationships with services vendors in the marketplace, and our vender-agnostic approach.
Kaihen’s Business Transformation services identify key areas of potential and actual vulnerability and risk, and ensure support is available as required for your project. Our implementation services help you minimize operational costs, improve customer service, mitigate regulatory and financial risk, ensure successful technology implementations, and optimize employee effectiveness.
Our Practice Areas
Kaihen is a Canadian company providing energy and utility consulting services for electric, water & gas utilities, home services companies, energy retailers, and municipalities. Our core competency is business readiness – ensuring that our client's people, processes, and systems are well-prepared to adopt the change we help to implement. We aim to be trusted advisors to Canadian utilities on their critical strategic decisions and initiatives.
Why Choose Us
Kaihen delivers value through our Business Readiness Approach, designed to ensure that each client’s business operations—its people, processes and systems—are prepared to effectively adopt a new technology or business initiative. Getting business ready minimizes operational costs, customer impacts, regulatory and financial risk, and improves overall employee effectiveness and adoption.
In every engagement, with every client, we deliver a four-point promise.
Exceptional Value: Our teams are made up of experienced resources with experience at global consulting firms and key industry players. Our lean business model means we can pass savings on to our clients and deliver high quality services at competitive rates.
Industry Expertise: Kaihen professionals have many years of electricity, water, and gas utility and retailer experience. They bring in-depth understanding of what drives the industry, the regulatory environment, market participants and key stakeholders.
Methodology: Our clients benefit from customized methodologies and project accelerators that are based on our knowledge library of project experiences, templates, tools, and lessons learned.
Customer Operations Focus: Kaihen is focused on customer-facing processes, helping clients reduce operational risks and costs, and improve performance in such areas as: billing, metering, customer service, collections, and information systems.
What Our Clients Say About Us
John Savoia, Senior Policy Advisor, City of Hamilton
“Kaihen did a great job leading the transition to new end-to-end Water Billing Solutions for the City of Hamilton, as well as three other municipalities. Kaihen led the municipalities in understanding their unique billing & customer experience requirements to recommend a path to transition off our current outsourced solution. Kaihen brings strong technical skills, industry knowledge, and professionalism to very complex situations. We look forward to working with Kaihen through the complete transition to our own new Water Billing Solution"