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Software Programmer

CIS Series

As a company that meters and bills customers for a commodity (like electricity, gas, water, or wastewater), you know how important it is to provide a seamless customer experience and maintain a streamlined process, from start to finish.

A seamless customer experience means answering the questions your customers are asking. It includes a number of moving parts, like:

  • calculating and producing bills,

  • being the go-to source for all customer-related information,

  • handling all payment and collection information,

  • and facilitating activities in the field – like replacing a meter.

Providing this type of experience from start to finish is no easy feat.

Business Meeting

That’s where a Customer Information System (CIS) comes in.


A CIS is one of the most important applications within a Utility. Its’ ability to obtain enormous amounts of information and enable back-office and field activities from a single, unified place means that a CIS not only makes the processes within your Utility more efficient, it also acts as a dependable system that customer service reps, billing clerks, collection staff/agencies, meter shop people, engineers, financial analysts, and management can also rely on to do their jobs.


When it comes time to alter your company’s CIS in any way or replace it with a completely new application, the effect the change has on the people, processes, and technology within your Utility is massive.


Companies often spend years planning their CIS initiatives, invest valuable time in the regulatory ‘approval’ process, and spend millions (often tens of millions) to replace their existing system.


Kaihen will be adding more content to this page focusing on different aspects of the process. Throughout this series, we’ll provide insights into Utilities and open up a discussion and debate forum, where you can discover key aspects to consider when planning or delivering your CIS project.

Our Whitepapers

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CIS Procurement Options

This whitepaper will uncover the various CIS Procurement Options available to Utilities and explore essential factors to consider during the decision-making process.

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CIS Cloud Decision

Many utilities are debating staying On-Premise or adopting a vendor’s Cloud CIS. Each utility is unique, with its own factors to consider. This whitepaper offers guidance on making the CIS Cloud decision.

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CIS Optimization 

This whitepaper will explore optimizing customer experience processes, the customer organization, CIS application, and surrounding technology. We also share our CIS Optimization Approach.


Change Management Best Practices in

Customer Information System (CIS) Implementations

This whitepaper will explore the best change management strategies to implement for successful CIS implementations.

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