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Outage Management

Today’s customers expect more from their utilities. They’re demanding that their utilities inform them of service outages in a timely and efficient manner. If they don’t, they’ll be faced with frustrated, dissatisfied customers resulting in a poor customer experience.

Software Programmer

At the hub of Outage Management is the Outage Management System (OMS). The OMS integrates with many key systems in a utility and impacts multiple departments.

Kaihen helps utilities ensure a successful OMS deployment by leveraging our learnings from our Outage Communication Benchmark, Outage Whitepapers, and extensive OMS experience to provide:

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  • Deep understanding of regulatory and market rules,

  • Strong OMS experience, for both large and intermediate utilities,

  • In-depth knowledge of utility operations and systems,

  • An unswerving focus on professionalism, discipline, and high-quality deliverables,

  • Extensive Business Readiness services for OMS projects,

  • Knowledge of and relationships with most OMS vendors and products in the marketplace— but a commitment to providing independent advice,

  • Demonstrated Outage Communications leadership and knowledge which will ensure that a practical solution is implemented to meet client needs.

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Get Business Ready Today

Meet with us to discuss how we can help you get business ready for your next business transformation.

Address

1500 Avenue Road

PO Box 70039

Toronto, ON, M5M 3X2

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