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Business Transformation

Kaihen’s Business Transformation services identify critical areas of potential and actual vulnerability and risk and ensure support is available for your project. Every project that drives significant organizational change will undergo various challenges during its lifecycle. As such, the purpose of the Business Transformation program is to work with the stakeholders to effectively manage the program by expediting acceptance and moving the organization to productivity levels higher than prior to the implementation of the program.

Kaihen delivers Business Transformation via:

  • Benefits Realization: Ensuring that the utility possesses all of the project artifacts which are necessary for them to maximize the benefits afforded by the new system and processes

  • Organizational Readiness: Assessing the impact of the To-Be Business Processes and the changes imposed by the new system, skills alignment, updating job descriptions and roles

  • Communications: Preparing timely communications to all constituents (customers, third parties, Steering Committee, affected business and IT areas, project team, company as a whole, Unions)

  • Project Team Effectiveness: Promoting team building, and monitoring morale, productivity, burnout, and conflicts

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Whether you’re implementing a new Customer Information System (CIS), Outage Management System (OMS), Meter Data Management (MDM), Advanced Meter Infrastructure (AMI) System, or integrating a new acquisition, Kaihen’s implementation services help you succeed in today’s challenging environment. We help you minimize operational costs, improve customer service, mitigate regulatory and financial risk, ensure successful technology implementations, and optimize employee effectiveness.

Our services span a wide range of implementation deliverables:

  • Project Management

  • Business Process Design

  • Business Requirements

  • Solution Testing

  • User Training

  • Change Management

  • Cutover/Operations Readiness

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