Business Readiness

Electric Utilities

Water Utilities

Gas Utilities

Home Services and Energy Retailers


Kaihen helps organizations prepare for the fundamental business changes that improve operations and customer service.

Our clients are electric, water & gas utilities, home services companies, energy retailers and municipalities.

Our name – Kaihen – means change, innovation, and transformation. It embodies everything we do for our clients.

Our core competency is business readiness – ensuring that our clients’ people, processes and systems are well-prepared to adopt the change we help to implement. We do so by managing projects, designing and improving business processes, training users, solution testing, and implementing powerful change management initiatives.

As a proudly Canadian consulting firm, our service offerings revolve around five key business functions of our clients’ businesses:  Customer Operations, Smart Metering, Outage Management, Utility Data & Analytics, and Asset & Work Management.


  • Managed the CIS Systems Integrator selection and the implementation of Oracle CC&B for electricity and water billing at an Ontario utility. (more…)
  • Conducted an Outage Communications assessment and developed an Outage Communications implementation strategy at a large Ontario utility. (more…)
  • Business readiness services related to Smart Metering and Time of Use implementations for six medium to large sized Ontario utilities. (more…)
  • Durham Engaged by the IESO to lead 45 utilities through MDM/R registration, enrollment and implementation, operational procedures and communications. (more…)
  • Conducted a CIS Cloud Feasibility assessment for an electric utility in Atlantic Canada for input into their regulatory rate application. (more…)
  • alectra Business readiness services related to Smart Metering and Time of Use implementations for six medium to large sized Ontario utilities. (more…)
  • Project management and technical services for a Maximo Asset Management implementation for a large Ontario water municipality.
  • Kaihen has been involved in three Water Billing projects (two in Ontario), assisting clients with their evaluation & selection process, as well as implementation.
  • Kaihen’s superior project management skills.. (more…)
  • Partnered with a large consulting firm for an Oracle CC&B CIS implementation, delivering business process design, solution testing, user training and change management.
  • Kaihen has been involved in three western Canada CIS implementations for both SAP and Oracle working closely with the system integrators and the utility.
  • Provided subject matter expertise, testing, training, and integration support for the implementation of an Outage Management System at a large electric Ontario utility.
  • Project management and technical services for EnergyIP MDM system implementations for utilities in New York, Kansas, California, Texas and Vermont. (more…)
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“Kaihen has supported Liberty Utilities in several capacities related to the CIS/meter to cash process implementations as Liberty Utilities grew its business through acquisition of regulated distribution utilities in the US. They played a role in business process definitions, bill print vendor requirements and proposal evaluation, and CIS-related project management and application management.” — John Lowson, Vice President, Transition Management and IT, Liberty Utilities

Client testimonial - liberty


"Kaihen did an outstanding job leading Enercare’s business requirements definition, alternative solution analysis, RFP development and overall evaluation for our selection of our CIS software and System Integrator vendor. Kaihen’s deep CIS and Utility subject matter expertise and strong project management approach led to a very successful engagement with the Enercare team. We look forward to extending our partnership with them on all future phases of our project." — Kevin Neild, Vice President Customer Operations & Planning, Enercare Connections

Client testimonial - Enercare


“Reliance engaged Kaihen to assist with our assessment of options to replace our legacy CIS. They performed a CIS software market scan, operational cost analysis and pre-project planning. We value their deep CIS expertise and knowledge of the CIS marketplace (both software products and system integrators; on premise and Cloud). Their unbiased, independent advice was highly beneficial.” — Celso Mello, Chief Information Office, Reliance

Client testimonial - Reliance


"The Region had an excellent team of partners that helped us achieve our successful CIS implementation. Kaihen played the role of trusted advisor from the initial software and SI selection through the implementation and post go-live. With Kaihen’s deep CIS implementation, Kaihen contributed to the project’s success in a number of areas: formulating Region’s approach to configuring and deploying the system, led the data conversion on the Region’s side, led the Change Management and Communications.” — Joanne Cermak, Director, Financial Services & Project Sponsor, Region of Durham

Client testimonial - Durham


"The Region has an excellent team of partners that is helping to implement our EMMS system (Enterprise Maintenance Management System). Kaihen has been a trusted advisor since the beginning of the project and its team continues to be invaluable throughout the implementation. With Kaihen’s deep Asset Management experience, Kaihen is contributing to the project’s success in a number of areas: Project Management support,  Integration to other major applications, leading the Data Conversion on the Region’s side, as well as leading the Training, Change Management and Communications.” — Jeremy Harness Manager, Financial Services and Corporate Real Estate, Works, Region of Durham

Client testimonial - Durham 2


“Kaihen played a valuable role in our CIS replacement project from the evaluation & selection phase through implementation. They brought utility & customer operations knowledge, Oracle CC&B subject matter expertise and a diligent project management approach.” — Linas Medelis, former Sponsor and VP Customer Service, PowerStream

Client testimonial - alectra



For media inquiries please contact Pat Leahey at or 416-710-4551

Kaihen Announces Appointment Of Kristi Honey To Advisory Board

January 9, 2023

Kaihen is pleased to announce the appointment of Kristi Honey to our Advisory Board, beginning on January 1, 2023.   “I am pleased to join the Kaihen Advisory Board and I look forward to contributing to the growth of the organization with a planned focus…

Kaihen Releases Second CIS Series Whitepaper on CIS Cloud Decision

March 24, 2021

Toronto (March 24, 2021) – Kaihen is excited to release its second whitepaper in the CIS Series by providing additional insights on the CIS (Customer Information System) marketplace via published whitepapers, webcasts, social media, and conference participation. Our second whitepaper focuses on the CIS Cloud…

Kaihen Hosts First CIS Series Webinar on Procurement Options

October 9, 2020

Toronto (October 9, 2020) – Kaihen hosted its first ever CIS Series Webinar for utilities that are considering going down the CIS replacement path, have already begun the journey or have completed their projects and are now looking back at it.  This inaugural webinar addressed specific…

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Phone 416-785-1748

1500 Avenue Road

PO Box 70039

Toronto, ON, M5M 0A1

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