Electric Utilities
Water Utilities
Gas Utilities
Home Services and Energy Retailers
Intro
Kaihen helps organizations prepare for the fundamental business changes that improve operations and customer service.
Our clients are electric, water & gas utilities, home services companies, energy retailers and municipalities.
Our name – Kaihen – means change, innovation, and transformation. It embodies everything we do for our clients.
Our core competency is business readiness – ensuring that our clients’ people, processes and systems are well-prepared to adopt the change we help to implement. We do so by managing projects, designing and improving business processes, training users, solution testing, and implementing powerful change management initiatives.
As a proudly Canadian consulting firm, our service offerings revolve around five key business functions of our clients’ businesses: Customer Operations, Smart Metering, Outage Management, Utility Data & Analytics, and Asset & Work Management.
Experience
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Managed the CIS Systems Integrator selection and the implementation of Oracle CC&B for electricity and water billing at an Ontario utility. (more…)
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Conducted an Outage Communications assessment and developed an Outage Communications implementation strategy at a large Ontario utility. (more…)
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Business readiness services related to Smart Metering and Time of Use implementations for six medium to large sized Ontario utilities. (more…)
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Durham Engaged by the IESO to lead 45 utilities through MDM/R registration, enrollment and implementation, operational procedures and communications. (more…)
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Conducted a CIS Cloud Feasibility assessment for an electric utility in Atlantic Canada for input into their regulatory rate application. (more…)
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alectra Business readiness services related to Smart Metering and Time of Use implementations for six medium to large sized Ontario utilities. (more…)
- Project management and technical services for a Maximo Asset Management implementation for a large Ontario water municipality.
- Kaihen has been involved in three Water Billing projects (two in Ontario), assisting clients with their evaluation & selection process, as well as implementation.
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Kaihen’s superior project management skills.. (more…)
- Partnered with a large consulting firm for an Oracle CC&B CIS implementation, delivering business process design, solution testing, user training and change management.
- Kaihen has been involved in three western Canada CIS implementations for both SAP and Oracle working closely with the system integrators and the utility.
- Provided subject matter expertise, testing, training, and integration support for the implementation of an Outage Management System at a large electric Ontario utility.
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Project management and technical services for EnergyIP MDM system implementations for utilities in New York, Kansas, California, Texas and Vermont. (more…)
Clients


Newsroom
For media inquiries please contact Pat Leahey at pleahey@kaihen.ca or 416-710-4551
Kaihen Announces Appointment Of Kristi Honey To Advisory Board
January 9, 2023
Kaihen is pleased to announce the appointment of Kristi Honey to our Advisory Board, beginning on January 1, 2023. “I am pleased to join the Kaihen Advisory Board and I look forward to contributing to the growth of the organization with a planned focus…
Kaihen Releases Second CIS Series Whitepaper on CIS Cloud Decision
March 24, 2021
Toronto (March 24, 2021) – Kaihen is excited to release its second whitepaper in the CIS Series by providing additional insights on the CIS (Customer Information System) marketplace via published whitepapers, webcasts, social media, and conference participation. Our second whitepaper focuses on the CIS Cloud…
Kaihen Hosts First CIS Series Webinar on Procurement Options
October 9, 2020
Toronto (October 9, 2020) – Kaihen hosted its first ever CIS Series Webinar for utilities that are considering going down the CIS replacement path, have already begun the journey or have completed their projects and are now looking back at it. This inaugural webinar addressed specific…
Are you ready?
Talk to us about how we can help your business get ready.
Phone 416-785-1748
1500 Avenue Road
PO Box 70039
Toronto, ON, M5M 0A1
