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Business Analyst Consultant

Toronto, ON, Canada

Job Type

Full-time Employment

Kaihen Inc. (Kaihen) is a Canadian consulting firm based in Toronto, Ontario that helps electric, water & gas utilities, home services companies, energy retailers and municipalities prepare for fundamental business changes that improve operations and customer service. Our name (pronounced ‘KY-hen’) means change, innovation, and transformation. It embodies everything we do for our clients. 


Our core competency is Business Readiness – ensuring that our client’s people, processes and systems are well-prepared to adopt the change we help to implement, and fully achieve the benefits expected from the new system and processes. We manage projects, design and improve business processes, train users, test solutions, and implement powerful change management initiatives. 


Kaihen applies its unique Advisory and Transformation business readiness approach to three categories that align with the functions of our client’s businesses. They are Customer Experience, Outage Management, and Asset Management. 

Roles & Responsibilities:

1. Client Project Work


  • Report to Kaihen project manager on client engagements 

  • Support Utility solution assessment, business case development, evaluation, and selection services on client engagements 

  • Responsible for business readiness services (i.e. business process design, business requirements, solution testing, user training, and change management and cutover & operations readiness) and deliverables on the project 

  • Develop project deliverables based on the scope of work 

  • Strive to exceed client expectations regarding project timeliness, quality, and budget 


2. Industry Research


  • Research key industry topics, support Kaihen’s Point of View, and prepare briefings for the team 

  • Ongoing research for client opportunities using client websites, direct contact, procurement websites, and by attending industry conferences 

  • Facilitate market-wide benchmarking studies for key topic areas 

  • Utility software vendor and product market scans 

  • Competitor analysis of consulting sector 


3. Develop Methodologies & Manage Kaihen’s Knowledge Repository

  • Assist in the development and continuous improvement of firm methodologies 

  • Help manage the firm’s knowledge repository of intellectual property, project deliverables, consultant resumes, client proposals, and marketing materials 

4. Client Proposals

  • Client proposals – assistance with proposal content, leveraging past proposal material, formatting, proofing, consolidating information, soliciting feedback, final packaging & delivery 

  • Participate in the delivery of client presentations 

  • Development of internal documents 


  • 3-6 years’ experience as a management consultant with proven success and accomplishments 

  • Understanding of or previous working experience with electric, gas, or water Utilities in Ontario or other Canadian jurisdictions 

  • Understanding of or previous working experience in benchmarking, business process design, business requirements, solution testing, user training, change management and/or operations readiness 

  • Business analysis skills are mandatory, Systems analysis skills are nice-to-have 

  • Understanding of or previous working experience in billing, metering, credit and collections (meter to cash) and/or engineering and utility operations 

  • Understanding of or previous working experience with customer information systems, customer portals, outage management systems, asset management systems and/or meter data management systems 

  • Previous working experience working closely with client project teams and business users 

  • Analytical, proactive, disciplined, hard-working, and self-starter 

  • Able to work in an unstructured, virtual environment 

  • Business acumen, emotional intelligence, and effective communication 

  • Excellent interpersonal skills 

  • Effective presentation and writing skills 

  • Proficient in MS Word, Excel, PowerPoint, Project, Visio, Outlook, Teams 

  • Access to home office space with high-speed internet and phone 

  • Located in GTA, valid driver’s license and access to a car when required 

  • Able to travel outside GTA, within Canada, if required 

About the Company

Competitive compensation plan
Independence and accountability
Optimal work-life balance
Development opportunities
Strong company ethics

At Kaihen we are committed to a diverse, equitable and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. So, we encourage everyone to apply for this job, no matter what age, colour, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, etc.

Also, if you require any accommodations, please contact us @ or 416-785-1748.

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