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Oracle CC&B Business Analyst

Toronto, ON, Canada

Job Type

Contractor or Permanent Full Time

About the Role

Our boutique consulting firm requires Oracle CC&B business analyst consultants to join our growing practice. Oracle CC&B is one of the top Customer Information Systems (CIS) in the Utility marketplace. Kaihen has participated in several CC&B projects and we expect to be involved in several more in the years ahead. Normally we contract directly with the Utility client to provide client-side services, but we also partner with a Systems Integrator (SI) for implementation services. Kaihen focuses on Business Readiness services as described below.


  • Oracle CC&B, C2M and/or CCS experience (2+ years) in North America

  • Prior consulting experience, preferably with a large consulting firm

  • Utility sector experience, especially a base understanding of meter-to-cash functionality

  • Customer information system implementation experience

  • Experience as an Oracle CC&B Training Analyst, including:

  • Developing job aids and other related training materials

  • Preparing for user training delivery

  • Conducting train-the-trainer sessions

  • Experience as an Oracle CC&B Testing Analyst, including:

  • Developing system testing and user acceptance testing test cases

  • Preparation activities related to testing

  • Executing and supporting system and user acceptance testing

  • Experience with testing tools, such as HLM, is an asset

  • Additionally, experience delivering Business Readiness services such as:

  • Business & technical requirements definition

  • Functional design documentation (FDD)

  • Business process design and mapping

  • Excellent written and verbal skills

  • Conscientious, collaborative working style

  • Bachelor’s degree in relevant field

  • Oracle CC&B, C2M or CCS accreditations

About the Company

Competitive compensation plan
Independence and accountability
Optimal work-life balance
Development opportunities
Strong company ethics

At Kaihen we are committed to a diverse, equitable and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. So, we encourage everyone to apply for this job, no matter what age, colour, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, etc.

Also, if you require any accommodations, please contact us @ or 416-785-1748.

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