Kaihen delivers value through our Business Readiness Approach, designed to ensure that each client’s business operations—its people, processes and systems—are prepared to effectively adopt a new technology or business initiative. Getting business ready minimizes operational costs, customer impacts, regulatory and financial risk, and improves overall employee effectiveness and adoption.
Our values are summed up in our name: Kaihen, a word that means change, or innovation, or transformation.
In every engagement, with every client, we deliver a four-point promise:
Exceptional Value: Our teams are made up of experienced resources with experience at global consulting firms and key industry players. Our lean business model means we can pass savings on to our clients, and deliver high quality services at competitive rates.
Industry Expertise: Kaihen professionals have many years of electricity and gas utility and retailer experience. They bring in-depth understanding of what drives the industry, the regulatory environment, market participants and key stakeholders.
Methodology: Our clients benefit from customized methodologies and project accelerators that are based on our knowledge library of project experiences, templates, tools, and lessons learned.
Customer Operations Focus: Kaihen is focused on customer-facing processes, helping clients reduce operational risks and costs, and improve performance in such areas as: billing, metering, customer service, collections, and information systems.