Assessment and Advisory:

An Assessment is a useful means to determine whether a system or process is meeting the needs of the organization or has reached the end of its useful life. After gathering background and current state, options are identified and assessed against industry trends and benchmarks. Options could include replacement/transformation, upgrade/improve the existing, outsource or stay with the existing system/process. The final stage involves recommending an option, along with a roadmap and high-level business case for going forward with the chosen option.

Evaluation and Selection:

Kaihen prides itself on being an independent, unbiased advisor to our clients. Our Evaluation and Selection Methodology provides the basis for the complete procurement cycle including RFP development, vendor evaluation, and finally selection of the system and/or vendor. Our approach is based on our understanding of utility business processes, deep experience with utility-specific systems (such as Customer Information Systems, Asset Management, Outage Management, Meter Data Management and more), our extensive knowledge of the systems & services vendors in the marketplace, and our vender-agonistic approach.

Business Transformation:

Kaihen’s Business Transformation services identify key areas of potential and actual vulnerability and risk, and ensure support is available as required for your project. Every project that drives significant change within the organization will undergo various challenges during its lifecycle. As such, the purpose of the Business Transformation program is to work with the stakeholders to effectively manage the program by expediting acceptance and moving the organization to productivity levels higher than prior to the implementation of the program.

Kaihen delivers Business Transformation via:


Whether you’re implementing a new Customer Information Systems (CIS), Outage Management Systems (OMS), Meter Data Management (MDM), Advanced Meter Infrastructure (AMI) System, or integrating a new acquisition, Kaihen’s implementation services help you succeed in today’s challenging environment. We help you minimize operational costs, improve customer service, mitigate regulatory and financial risk, ensure successful technology implementations, and optimize employee effectiveness.

Our services span a wide range of implementation deliverables: