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Kaihen Launches Industry Leading CIS Series

Toronto (August 18, 2020) – Kaihen is excited to announce that starting today, we will be providing additional insights on the CIS(Customer Information System) marketplace via published whitepapers, webcasts, social media, and conference participation. Please see our new CIS (Customer Information System) Series webpage.

Our first whitepaper of the series focuses on essential considerations for the procurement phase of a CIS project.

The purpose of the CIS Series is to provide insights to Utilities that are considering going down the CIS replacement path, have already begun the journey or have completed their projects and are now looking back at it.  Our goal is to provide a forum for discussion and debate regarding key aspects to consider when planning for or delivering a CIS project.  Kaihen has worked on many of these projects in Canada and elsewhere. In this series, we’ll share some of our learnings and points-of-view and our Canadian client’s views of lessons learned and success stories.

We will be publishing a steady flow of information on topics including:

“We have long since wanted to share our CIS expertise with the broader energy market in the hopes that future CIS projects will have the best chance of success. Now we have a platform to do so.”— Jonathan Minsky, President, Kaihen

About Kaihen

Kaihen Inc. (Kaihen) is a Canadian consulting firm based in Toronto, Ontario that helps electric, water & gas utilities, home services companies, energy retailers and municipalities prepare for the kinds of fundamental business changes that improve operations and customer service.  Kaihen applies its unique business readiness approach to five business categories that align to the functions of our clients’ businesses. They are: Customer Operations, Smart Metering, Outage Management, Utility Data & Analytics, and Asset & Work Management. For more information, visit

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